Our policy
Because every order is custom-made, we can't accept returns of correctly printed orders. Refunds and free reprints are provided only for defects caused by us.
We reprint or refund when
- The print or cut doesn't match the approved proof or the specifications of your order.
- The stickers have a material or printing defect.
Not covered
- Errors in the artwork that were visible on an approved proof (spelling, colors, layout).
- Orders placed with “No proof needed” where the issue comes from the uploaded file.
- Normal color differences between screens and print.
- Damage or loss caused by the carrier — we'll gladly help you file a claim with USPS, UPS or DHL.
How to request a reprint
- Contact us within 30 days of delivery with your order number.
- Attach a photo showing the problem.
- We'll reply within one business day with a reprint or refund.